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Problem-Solving – Using a Structured Problem-Solving Process in Clinical Settings

Paula Conneely

23 Sept 2025

This on-demand event is only available to subscribers

Introduction

Problem-solving with individuals, families and groups. A significant part of the clinician’s role is to help service users to deal with problems and support them in making decisions. This can be done in a helpful way, but also it can be done in a way that (with the best of intentions) can be debilitating for the service user, who can become reliant on the clinician to deal with solving problems. If clinicians can encourage service users to use a structured process to make decisions/solve problems, then this will lead to the service user becoming more independent and less reliant on services. The problem-solving process can also be used in group settings and in the context of working with families.


The event will be equivalent to 2.3/4 hrs of CPD.

Content

The workshop will cover the six-step method of problem-solving and explore the contexts in which the process has been used. The process was originally used in a family intervention called Behavioural Family Therapy and has been used extensively when working with families, but has also been used when working with groups, carers groups and with individuals.

The process breaks down problem-solving (or goal achievement/decision making) into steps to make the process more effective. This can help individuals, groups or families to feel more confident in identifying problems, evaluating different solutions in a structured way, and planning how the problem will be dealt with.

Where there has been high stress levels in families, the process assists with families being more able to make decisions with a reduction in arguments or difficulties.

The workshop will explain the process in detail, with video material demonstrating how the process works in practice. Participants will get an opportunity to reflect on how they could use the process in their work. There will be a chance to ask questions throughout the workshop.

Learning Objectives

Participants will understand the six-step method of problem-solving.
Participants will understand how the process has been used in clinical settings.
Participants will understand how they can use the process in their own clinical work.

Training Modalities

There will be a mix of presentation, videos, Q & A and self-experiential work.

Key References

Falloon, I., Fadden, G., Mueser, K., Gingerich, S., Rappaport, S., McGill, Graham-Hole, V., & Gair, F., Family Work Manual, (2018). The Meriden Family Programme.

About the presenter

Paula is an Occupational Therapist by profession and has worked in a variety of roles since qualifying in 1994, including In-patient Rehabilitation, Community and Assertive Outreach services. Paula trained in Behavioural Family Therapy in early 1998 and became a Trainer later in that year. Since that time she has been actively involved in working with families, clinical supervision, family work service co-ordination and staff training in the UK, Ireland and Canada.

Paula is particularly interested in whole family approaches where a parent experiences mental health issues. She has also taken an active role in developing a number of the Meriden Family Programme training manuals and a key role in developing the competency framework for family work as part of the Improving Access to Psychological Therapies (IAPT) initiative.

Julia Danks is a Registered Mental Nurse by profession and registered with the Nursing and Midwifery Council (NMC). She qualified in 1987 and has worked in a variety of roles including Acute Adult in-patient, Older Adult in-patient and Community services.

Julia trained in Behavioural Family Therapy (BFT) in 2004 and joined the Meriden Family Programme team in 2009. Initially working as a family therapist within her role as a Community Psychiatric Nurse (CPN) in a busy Community Mental Health Team (CMHT), she is now actively involved in working clinically with families and providing clinical supervision, while developing and delivering staff training in the United Kingdom, Ireland, Australia and Canada.

Who should attend

All clinicians working in secondary care would benefit from attending.

Low Intensity clinical contact hours survey - BABCP Low Intensity Special Interest Group

Please click below if you are interested in contributing to the survey.

 

The BACP Low Intensity SIG are interested in the impact of clinical contact hours on Low Intensity/Wellbeing Practitioner wellbeing. This questionnaire contains six multi-choice questions and a free text box for you to share your experiences. The answers to these questions will help the BABCP SIG plan how to meet CPD topics and other developments within the SIG.  The SIG hope to produce a write up of the answers to this questionnaire to be shared with SIG members and to be used in training.

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This FREE conference is for Psychological Wellbeing Practitioners working in Talking Therapies for Anxiety and Depression services and is brought to you by Bespoke Mental Health in collaboration with the NHS National PWP Leads Network.

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